Wichita wants to make sure that their customers have a variety of ways to pay for their services each month. They are committed to making their bill payment options just as convenient as their service is. They work had everyday to provide a level of satisfaction that goes above and beyond just to ensure that their customers are satisfied with every aspect of their services.
Wichita Kansas Water Utility Bill Payment Options
Wichita Kansas Water Utility Payments made in Person
You are able to make your payments at the office location. You are welcome to pay by cash check or credit/debit card using the office or authorized locations. However if you are paying by cash, you may only use the City Hall building. City hall is located at 455 N. Main Street. Other locations can be found on the Wichita Website here: wichita.gov/CustomerService. Please take note that if you are using any of the payment locations that it can take up to five business days for your payment to be posted to your account. Be sure to pay early to avoid any disruption in services.
Paying Wichita Kansas Water Utility Online
If you would like, you can set up an online account and have the ability to pay your bill online. Payments that are accepted online are Check MasterCard and Visa. If you chose to use the online payment options, please note that there will be a $1.00 fee assessed to the transaction. Be sure to have your account number ready when you use the online access payment system. When using the online system you have the ability to view your payment and billing history. WebUtility Online Payment: online.wichita.gov can be accessed here.
You will also have the option of making a one-time payment with out registering if you do not wish to.
You can set up your account for automatic deduction. This allows your account to be set up for automatic withdraw each month when your bill is due. Setting up Automatic Deduction avoids the hassle of having to go to the postal office and worry about stamps each month. You can also be ensured that your bill payment will be on time every single month and no longer have to worry about late charges or disconnections. If you would like to sign up for automatic deduction you will need to fill out an EZ pay authorization form and send it back in to the office before you are able to utilize this method. Forms may be mailed to the utility office, faxed or emailed.
Mailing address is Wichita Public Works & Utility
Four Fifty Five North Main Eighth Floor
Wichita, KS 67202
Be sure to put attention to the EZ pay plan on the envelope to ensure that it is directed to the correct office. Forms may also be faxed or email. The fax number and email address can be found at this location: wichita.gov/Locations.
Payments by phone
You can make your payments by calling 1-316-265-1300
Payments that are accepted over the phone are check, MasterCard or visa. There will be a one-time service fee added for using this option.
Pay by mail
As always, customers may continue to use the pay by mail option. The service bill is sent out to the service address each month. You can return your bill to the address provided on the bill. Be sure to make a note of your account number on your check when sending your payment and return the payment stub. Allow plenty of time for the mail service to get your bill to its destination to avoid any delay in services.